Privacy Policy

We collect the following categories of personal information:

1.1 Information You Provide Directly

• Full legal name, date of birth, and nationality
• Email address, phone number, and mailing address
• Government-issued identification documents (passport, national ID, driver's licence)
• Proof of address (utility bill, bank statement)
• Financial information including employment status, annual income, and net worth
• Trading experience and investment objectives
• Payment information (bank account details, card information)

1.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and navigation paths
• Trading activity, order history, and account balances
• Login timestamps and session data

1.3 Information from Third Parties

• Identity verification services and credit reference agencies
• Anti-money laundering (AML) and fraud detection providers
• Payment processors and banking partners
• Publicly available sources for due-diligence purposes

We use your personal information for the following purposes:

• Account Registration & Onboarding: To verify your identity, open your trading account, and fulfil our Know Your Customer (KYC) obligations.
• Service Delivery: To process deposits and withdrawals, execute trades, provide copy-trading functionality, and manage your account.
• Regulatory Compliance: To comply with applicable laws including AML/CFT regulations, financial reporting requirements, and requests from competent authorities.
• Risk Management: To assess suitability, detect fraud, prevent market abuse, and manage operational risk.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Marketing & Communications: To send you updates, promotions, and educational content where you have consented or we have a legitimate interest to do so.
• Platform Improvement: To analyse usage patterns and improve our platform, products, and services.

We process your personal data on the following legal bases:

• Contractual Necessity: Processing required to enter into or perform the client agreement with you.
• Legal Obligation: Processing required to comply with applicable laws, regulations, and regulatory obligations.
• Legitimate Interests: Processing for fraud prevention, network security, and service improvement where our interests are not overridden by your rights.
• Consent: Where you have given express consent to receive marketing communications or for the use of non-essential cookies.

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:

• Strictly Necessary Cookies: Required for the operation of our website and cannot be disabled.
• Performance Cookies: Collect anonymised information about how visitors use our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as language and region settings.
• Marketing Cookies: Track your visits across websites to deliver relevant advertising, only where consent has been obtained.

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Disabling certain cookies may affect the functionality of our services.

We may share your personal information with:

• Group Companies: Affiliated entities within the EdgeSync Markets corporate group for operational and regulatory purposes.
• Service Providers: Third-party processors who provide IT infrastructure, payment processing, KYC/AML verification, customer support, and data analytics services under binding data processing agreements.
• Regulatory Authorities: The FSA Seychelles, financial intelligence units, tax authorities, and law enforcement agencies where required by law or court order.
• Liquidity Providers & Counterparties: Financial institutions and brokers necessary to execute your transactions.
• Successors: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

We do not sell your personal information to third parties for their own marketing purposes.

Your information may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection. Where we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses or rely on adequacy decisions to ensure your data receives adequate protection.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and in compliance with our legal and regulatory obligations. Client account records are typically retained for a minimum of five (5) years following the termination of the client relationship, or longer where required by applicable law.

After the retention period, data is securely deleted or anonymised.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include:

• Industry-standard TLS/SSL encryption for data in transit
• Encryption of sensitive data at rest
• Role-based access controls and multi-factor authentication
• Regular security assessments and penetration testing
• Employee training on data protection and information security

Despite these measures, no method of transmission or storage is 100% secure. If you believe your data has been compromised, please contact us immediately.

Subject to applicable law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data where it is no longer necessary, subject to our legal retention obligations.
• Right to Restriction: Request that we restrict processing in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format where processing is based on consent or contract.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact our Data Protection Officer at privacy@edgesyncmarkets.com. We will respond within 30 days of receipt of a verifiable request.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Material changes will be communicated to registered clients by email.

If you have questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact: